CANCELATION
YOU MAY CANCEL YOUR ORDER WITHIN 48 HOURS OF PLACING IT. PLEASE ALLOW 3-5 BUSINESS DAYS FOR THE REFUND TO POST TO YOUR ORIGINAL FORM OF PAYMENT.

RETURNS
PLEASE NOTE THAT DUE TO HYGIENE CONCERNS, WE ARE UNABLE TO PROVIDE EXCHANGES OR REFUNDS FOR CHANGE OF MIND OR IF YOU WISH TO REQUEST A DIFFERENT STYLE/SIZE. WE ENCOURAGE YOU TO REVIEW YOUR ORDER CAREFULLY BEFORE MAKING A PURCHASE.

DAMAGES AND ISSUES: IF THE ITEM ARRIVES DAMAGED OR IF YOU HAVE RECEIVED THE WRONG ITEM, PLEASE CONTACT US IMMEDIATELY AT STNAILPARIS@GMAIL.COM.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST MEET THE FOLLOWING CRITERIA:
- THE ITEM MUST BE IN THE SAME CONDITION AS WHEN YOU RECEIVED IT.
- IT SHOULD BE UNUSED, WITH ALL TOOL KIT ITEMS.
- THE ITEM MUST BE IN ITS ORIGINAL PACKAGING.
- YOU WILL NEED TO PROVIDE THE RECEIPT OR PROOF OF PURCHASE.
REFUNDS WILL BE PROCESSED WITHIN 14 DAYS OF RECEIVING THE RETURNED PACKAGE IN ITS ORIGINAL CONDITION. PLEASE NOTE, WE DO NOT ACCEPT ITEMS RETURNED TO US WITHOUT PRIOR APPROVAL.

IF YOU HAVE ANY FURTHER QUESTIONS OR REQUIRE ASSISTANCE, PLEASE DON'T HESITATE TO CONTACT US AT STNAILPARIS@GMAIL.COM. WE ARE HERE TO HELP YOU THROUGHOUT THE RETURN PROCESS.

ADDITIONAL NON-RETURNABLE ITEMS:
SOME HEALTH AND PERSONAL CARE ITEMS.
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE).
-ANY ITEM NOT IN ITS ORIGINAL CONDITION, DAMAGED, OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.
-ANY ITEM THAT IS RETURNED MORE THAN 30 DAYS AFTER DELIVERY.

REFUNDS (IF APPLICABLE):
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

LATE OR MISSING REFUNDS (IF APPLICABLE):
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. THEN CONTACT YOUR CREDIT CARD COMPANY; IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED. NEXT, CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT STNAILPARIS@GMAIL.COM.

SALE ITEMS (IF APPLICABLE):
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED; UNFORTUNATELY, SALE ITEMS CANNOT BE REFUNDED.

EXCHANGES (IF APPLICABLE):
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU RECEIVE A DAMAGED OR DEFECTIVE PRODUCT, YOU HAVE 72 HOURS UPON ARRIVAL OF THE PRODUCT TO CONTACT US ABOUT THE DEFECTIVE UNIT. YOU CAN REACH OUT TO US AT STNAILPARIS@GMAIL.COM.

GIFTS:
IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, YOU’LL RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT CERTIFICATE WILL BE MAILED TO YOU. IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER, WE WILL SEND A REFUND TO THE GIFT GIVER, AND THEY WILL FIND OUT ABOUT YOUR RETURN.

SHIPPING:
TO RETURN YOUR PRODUCT, YOU SHOULD EMAIL US AT STNAILPARIS@GMAIL.COM. YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY. IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.